Kisan Call Centres

Kisan Call Centres function from 6.00 AM to 10.00 PM on all days throughout the year. They receive calls through the toll-free number 1800-180-1551. Call Centre agents reply farmers’ queries instantaneously by using their own expertise as well as by referring to reference material available with them. They also browse Kisan Knowledge Management System data base for answering farmers’ queries in local language. If some of the queries cannot be answered by the Call Centre agents, such calls are referred to experts. Call Centre agents record the details of every call in terms of farmer’s details, query asked, reply given etc.
Funds for organising sensitisation programmes for Kisan Call Centre agents are being provided to respective Nodal Agencies. Each Nodal Agency is required to organise 6 programmes of one day duration each in a year involving all the call centre agents as well as the experts. The State Governments have been requested to get directly involved in a big way in implementation of this scheme. Detailed instructions in this regard have been issued.
This information was given by Shri Harish Rawat, Minister of State for Agriculture and Food Processing Industries in written reply to a question in the Lok Sabha today.